Privacy Policy
Last updated: April 6, 2026
1. Introduction
ARINOVA AI SDN. BHD. ("Arinova", "we", "us", or "our") operates the Arinova Chat application and the website chat.arinova.ai. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
2. Information We Collect
We may collect personal information that you voluntarily provide when registering an account, including your name, email address, and profile information. We also collect usage data such as conversation metadata, device information, IP addresses, and browser type. We do not store the content of your conversations with AI agents beyond what is necessary to provide the service.
3. How We Use Your Information
We use the information we collect to: provide and maintain our services; improve and personalize your experience; communicate with you about updates, support, and promotions; monitor usage patterns and analyze trends; ensure the security of our platform; and comply with legal obligations.
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information with third-party service providers who assist us in operating our platform (e.g., cloud hosting, analytics). We may also disclose information if required by law or to protect our rights and the safety of our users.
5. Data Security
We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS) and at rest. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time by contacting us at support@arinova.ai.
7. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, or delete your personal information; object to or restrict processing; and data portability. To exercise these rights, please contact us at support@arinova.ai.
8. Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at support@arinova.ai or write to us at: ARINOVA AI SDN. BHD., 522A-30-2 Infinity Jalan Tanjung Bungah, Tanjung Bungah 11200, Pulau Pinang, Malaysia.